Privacy Policy - encorelume.com

Last Updated: July 8, 2026

Encore International Co., Ltd. (“Encore Lume,” “we,” “us,” or “our”) operates the website https://encorelume.com (the “Site”), an online store selling lighting products worldwide. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, create an account, or make a purchase.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Company: Encore International Co., Ltd. Website: https://encorelume.com

Registered Office (HK HQ): Room 1, 16/F, Empress Plaza, 17-19 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong

Factory: 2/F, Building 8, Zhengzhong Industrial Park, Qiaotou Community, Fuyong, Bao’an District, Shenzhen, China

Contact Email: sales21@encore-tech.com

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the email address above.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide to Us

Account Information: When you register an account on our Site, we collect your name, email address, password, and (optionally) phone number.
Order Information: When you place an order, we collect your billing and shipping address, phone number, email address, and order details (products purchased, quantities, order value).
Payment Information: When you check out, payment is processed securely through PayPal and our credit card payment processor. We do not store your full credit card number, CVV, or PayPal password on our servers — this information is collected and processed directly by our payment providers in accordance with their own privacy policies and PCI-DSS security standards.
Communications: If you contact our customer service team, we collect the information you provide in your message, including your name, email, and the content of your inquiry.
Comments and Reviews: If you leave a product review or comment, we collect the content you submit, along with your name, email address, and IP address.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type and version, device type, and operating system
Pages viewed, time spent on pages, and referring/exit pages
Cookies and similar tracking technologies (see Section 4 below)

3. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Examples
Order Fulfillment	Processing payments, arranging shipping, sending order confirmations and delivery updates
Account Management	Creating and maintaining your customer account, allowing you to view order history
Customer Support	Responding to inquiries, handling returns/refunds and warranty claims
Marketing (with consent)	Sending promotional emails, discount offers, and new product announcements — you may unsubscribe at any time
Site Improvement	Analyzing browsing behavior to improve website performance, design, and product offerings
Security & Fraud Prevention	Detecting and preventing fraudulent transactions, spam, and abuse
Legal Compliance	Complying with tax, customs, accounting, and other legal obligations

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to operate correctly and to improve your shopping experience. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies: Required for core site functionality, such as keeping items in your shopping cart and enabling secure checkout.
Functional Cookies: Remember your login status, language, and currency preferences.
Analytics Cookies: Help us understand how visitors use our Site so we can improve it.
Marketing Cookies: May be used by us or our advertising partners to show you relevant ads on other websites.

WooCommerce-specific cookies are also used to manage cart contents, checkout sessions, and order processing.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Site (for example, you may not be able to complete a purchase).

We are in the process of implementing a cookie consent management tool to give visitors more granular control over non-essential cookies. This section will be updated accordingly once implemented.

5. How We Share Your Information

We do not sell your personal information. We share your data only with the following categories of trusted third parties, solely for the purposes described in this policy:

Payment Processors: PayPal and our credit card payment gateway, to process transactions securely.
Shipping & Logistics Providers: Courier and freight companies, to deliver your orders and provide tracking information.
IT & Hosting Providers: Website hosting, WooCommerce plugin providers, and cloud storage services that support our Site’s operation.
Analytics Providers: Services that help us understand website traffic and performance (e.g., Google Analytics), where enabled.
Professional Advisors: Lawyers, accountants, and auditors, where necessary for legitimate business purposes.
Legal Authorities: Where required by law, court order, or governmental regulation.

Each of these third parties is only permitted to use your information as necessary to provide their service to us, and is required to maintain appropriate confidentiality and security safeguards.

6. International Data Transfers

Encore International Co., Ltd. is headquartered in Hong Kong, with manufacturing operations in Shenzhen, China, and customers located worldwide. As a result, your personal information may be transferred to, stored, and processed in Hong Kong, mainland China, or other countries where our service providers operate.

Where we transfer personal data from the European Economic Area (EEA), the United Kingdom, or Switzerland to a country that has not been deemed to provide an adequate level of data protection, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Account Information: Retained for as long as your account remains active. You may request deletion at any time (see Section 9).
Order Records: Retained for a minimum period as required by applicable tax, accounting, and consumer protection laws (typically 5–7 years).
Comments/Reviews: Retained indefinitely unless you request removal, in order to maintain the integrity of our product review system.
Marketing Data: Retained until you unsubscribe or withdraw consent.

8. Your Privacy Rights

8.1 For Users in the European Economic Area / UK (GDPR)

If you are located in the EEA or UK, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Restrict or object to certain processing of your data
Request a portable copy of your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with your local data protection authority

8.2 For California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Correct inaccurate personal information
Opt out of the “sale” or “sharing” of personal information (Encore Lume does not sell personal information)
Not be discriminated against for exercising your privacy rights

8.3 All Users

Regardless of your location, you may log in to your account at any time to view, update, or delete your account information. To exercise any of the rights above, please contact us at sales21@encore-tech.com. We will respond to verifiable requests within the timeframe required by applicable law.

9. Children’s Privacy

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Data Security

We implement reasonable technical and organizational measures — including SSL encryption, secure payment gateways, and restricted access controls — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media pages, embedded videos, or affiliate links). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Encore International Co., Ltd. 📧 Email: sales21@encore-tech.com 📍 HK HQ: Room 1, 16/F, Empress Plaza, 17-19 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong 📍 Factory: 2/F, Building 8, Zhengzhong Industrial Park, Qiaotou Community, Fuyong, Bao’an District, Shenzhen, China